Privacy Policy
Your privacy matters to us. This policy explains how Veltraximo collects, uses, and protects your personal information when you interact with our financial data modeling platform.
Information We Collect
At Veltraximo, we collect various types of information to provide you with our advanced financial data modeling services. The information we gather helps us deliver personalized experiences and improve our machine learning algorithms. We're transparent about what we collect and why we need it.
Types of Data Collected
Personal Information
Name, email address, phone number, postal address, and professional details you provide when registering or contacting us.
Financial Data
Portfolio information, transaction history, investment preferences, and risk tolerance data you share for modeling purposes.
Technical Information
IP address, browser type, device information, cookies, and usage analytics from your interactions with our platform.
Communication Records
Support tickets, feedback, survey responses, and any correspondence you have with our team.
How We Collect Information
We collect information through multiple channels. When you create an account, we gather the details you provide during registration. Our platform automatically collects technical data through cookies and analytics tools as you navigate our services. If you contact our support team or participate in surveys, we retain those communications. Additionally, we may receive information from third-party financial data providers when you authorize such connections.
How We Use Your Information
Your information serves several important purposes in delivering our financial modeling services. We use personal data to create and maintain your account, provide customer support, and communicate important updates about our services. Financial information helps our machine learning algorithms generate accurate models and personalized recommendations.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Personal and Financial Data | Contract Performance |
| Machine Learning Training | Anonymized Financial Data | Legitimate Interest |
| Customer Support | Contact Information | Contract Performance |
| Platform Improvement | Usage Analytics | Legitimate Interest |
| Legal Compliance | All Data Types | Legal Obligation |
Important: We never sell your personal information to third parties. Any data sharing occurs only under strict confidentiality agreements and for legitimate business purposes as outlined in this policy.
Data Security & Protection
Protecting your information is fundamental to our operations. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security protocols meet industry standards and are regularly updated to address emerging threats.
Encryption
All data transmissions use TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards.
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access your information.
Regular Audits
Independent security assessments and penetration testing help us maintain robust protection standards.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy. Active account data is maintained while your account remains open and for a reasonable period afterward to handle any inquiries. Financial modeling data may be retained longer in anonymized form to improve our algorithms. You can request deletion of your personal data at any time, subject to legal requirements.
Your Privacy Rights
You have significant control over your personal information. Understanding and exercising these rights is important for maintaining your privacy. We're committed to honoring these rights promptly and transparently.
Access Rights
Request a copy of all personal information we hold about you, including how it's used and who it's shared with.
Correction Rights
Update or correct any inaccurate or incomplete personal information in your account or our records.
Deletion Rights
Request deletion of your personal data, subject to legal requirements and legitimate business needs.
Portability Rights
Receive your data in a structured, machine-readable format or request transfer to another service provider.
Exercising Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. If you're not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
Third-Party Sharing
We work with carefully selected partners to deliver our services effectively. Any information sharing occurs under strict agreements that protect your privacy. We never sell personal information and only share data when necessary for legitimate business purposes.
Service Providers
We share information with cloud hosting providers, analytics services, and payment processors who help operate our platform. These partners are contractually bound to use your information only for specified purposes and maintain appropriate security measures. Examples include Amazon Web Services for hosting, Stripe for payment processing, and Google Analytics for usage insights.
Legal Requirements
We may disclose information when required by law, court order, or government regulation. This includes compliance with financial regulations, tax obligations, and law enforcement requests. We'll notify you of such disclosures when legally permitted and will challenge overly broad requests.
International Data Transfers
As a UK-based company, we primarily process data within the United Kingdom and European Economic Area. However, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms.
We maintain the same high standards of data protection regardless of where information is processed, ensuring your privacy rights remain protected across all jurisdictions.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience and provide analytics insights. Essential cookies are necessary for the platform to function properly, while optional cookies help us understand user behavior and improve our services. You can manage cookie preferences through your browser settings.
Types of Cookies
Essential cookies maintain your login session and security settings. Performance cookies help us understand how visitors interact with our platform. Functional cookies remember your preferences and settings. We don't use advertising cookies or engage in behavioral advertising.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you through email or a prominent notice on our platform. The updated policy will be effective from the date specified in the notification.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Email: contact@veltraximo.comAddress: 11 Bellerby Rise, Luton LU4 9DU, United Kingdom
Phone: +441384237041